> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/es/faq/c160/c165/q543.md).

# ¿Por qué mi suscripción aparece como inactiva o no es reconocida por la app después de haber pagado?

Comprueba el estado de tu suscripción donde realizaste la compra ([Google Play](https://support.google.com/accounts/answer/7673989), [Apple App Store](https://support.apple.com/en-au/guide/iphone/iph4e3e7324f/ios), o la [portal web Report and Run](https://app.reportandrun.com/)).

Una vez que hayas confirmado que tu suscripción está activa, abre Report and Run: Offline y toca [Restaurar suscripción](/manual/es/report-and-run/subscription/how-to-subscribe.md) en la parte inferior de la página de suscripción. 

{% hint style="info" %}
Ten en cuenta que si te suscribiste en un dispositivo Android, no podrás acceder a esa suscripción en un iPhone o iPad, y viceversa.
{% endhint %}

Si no puedes restaurar tu suscripción, por favor [contacta con soporte](/manual/es/faq/c169/q575.md). 

## Relacionado

* [FAQ: ¿Por qué se me pide que me suscriba a la versión premium aunque mi suscripción esté activa?](/manual/es/faq/c160/c165/q546.md)
* [FAQ: ¿Puedo usar Report and Run: Offline en varios dispositivos (iOS, Android) con la misma suscripción?](/manual/es/faq/c142/c148/q423.md)
* [Preguntas frecuentes: ¿Por qué no puedo pagar la suscripción?](/manual/es/faq/c160/c165/q544.md)
* [Preguntas frecuentes: ¿Cómo contacto con el soporte?](/manual/es/faq/c169/q575.md)


---

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