> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/es/faq/c167/q563.md).

# ¿Cómo soluciono y resuelvo problemas de procesamiento de pagos dentro de la app?

Para problemas de pago en un iPhone o iPad:

* Asegúrate de haber iniciado sesión en la App Store
* Consulta [el artículo de solución de problemas de Apple](https://support.apple.com/en-au/108095)

Para problemas de pago en un dispositivo Android:

* Asegúrate de haber iniciado sesión en Google Play Store
* Consulta [el artículo de solución de problemas de Google](https://support.google.com/googleplay/answer/1267137)

Para todos los demás problemas de pago, por favor [contáctenos](/manual/es/faq/c169/q575.md) para obtener asistencia.

## Relacionado

* [Preguntas frecuentes: ¿Por qué no puedo pagar la suscripción?](/manual/es/faq/c160/c165/q544.md)
* [Preguntas frecuentes: ¿Cómo reactivo mi suscripción después de que haya expirado o sido cancelada?](/manual/es/faq/c167/q561.md)
* [Preguntas frecuentes: ¿Cómo cambio o actualizo el método de pago de mi suscripción?](/manual/es/faq/c167/q569.md)
* [Preguntas frecuentes: ¿Cómo contacto con el soporte?](/manual/es/faq/c169/q575.md)


---

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