# Frequently Asked Questions (FAQ)

- [Production Information](/manual/faq/c142.md)
- [Overview](/manual/faq/c142/c143.md)
- [Can you give me an overview of your products and services?](/manual/faq/c142/c143/q387.md)
- [What are the differences between the cloud and offline versions of the app?](/manual/faq/c142/c143/q388.md)
- [What are the differences between Report and Run: Integrate and Report and Run: Offline Team?](/manual/faq/c142/c143/q389.md)
- [What are the differences between Report and Run: Offline and Report and Run: Offline Team?](/manual/faq/c142/c143/q390.md)
- [In what languages are the apps available?](/manual/faq/c142/c143/q391.md)
- [Do you have training videos?](/manual/faq/c142/c143/q393.md)
- [Do you have a user manual?](/manual/faq/c142/c143/q392.md)
- [Getting Started](/manual/faq/c142/c144.md)
- [How do I get started with the offline version?](/manual/faq/c142/c144/q395.md)
- [How do I subscribe to the paid tier of Report and Run: Offline?](/manual/faq/c142/c144/q397.md)
- [How do I set up an offline team account?](/manual/faq/c142/c144/q396.md)
- [How do I get started with a cloud account?](/manual/faq/c142/c144/q394.md)
- [Report and Run: Offline](/manual/faq/c142/c147.md)
- [Can you give me an overview of the offline version of the app?](/manual/faq/c142/c147/q412.md)
- [How can I share reports in the offline version of the app?](/manual/faq/c142/c147/q415.md)
- [What are the additional features included in the Report and Run: Offline paid tier?](/manual/faq/c142/c147/q413.md)
- [Can I access my reports from a PC (or laptop) or via the web using the offline version?](/manual/faq/c142/c147/q419.md)
- [Can I insert images from a shared cloud location (e.g., MS Teams or OneDrive)?](/manual/faq/c142/c147/q416.md)
- [Do you have a desktop version of the offline app for Windows, Linux or Mac?](/manual/faq/c142/c147/q414.md)
- [Where are photos, PDFs, and other media files stored in the offline version of the app?](/manual/faq/c142/c147/q417.md)
- [Can I back up my data in the offline version of the app?](/manual/faq/c142/c147/q418.md)
- [Report and Run: Offline Team](/manual/faq/c142/c145.md)
- [Can you give me an overview of the team version of the offline app?](/manual/faq/c142/c145/q398.md)
- [Can the team version of the app be used on iOS and Android?](/manual/faq/c142/c145/q399.md)
- [Can I revoke and re-assign membership if a team member leaves my company?](/manual/faq/c142/c145/q400.md)
- [Report and Run: Cloud and Integrate](/manual/faq/c142/c146.md)
- [Can you give me an overview of the cloud version of the app?](/manual/faq/c142/c146/q401.md)
- [How can I share reports in the cloud version of the app?](/manual/faq/c142/c146/q405.md)
- [Which image file formats are supported?](/manual/faq/c142/c146/q586.md)
- [Can I access and edit reports from multiple devices using Report and Run: Cloud?](/manual/faq/c142/c146/q402.md)
- [Can multiple people collaborate on reports together?](/manual/faq/c142/c146/q404.md)
- [Can I access, download, and edit my reports from a PC (or laptop) or via the web?](/manual/faq/c142/c146/q403.md)
- [Can I use the mobile app offline and sync my data later when I have an internet connection?](/manual/faq/c142/c146/q407.md)
- [Can I access my cloud reports if I cancel my account?](/manual/faq/c142/c146/q408.md)
- [Can I track and manage tasks and defects in a report?](/manual/faq/c142/c146/q406.md)
- [Can I integrate Report and Run with cloud storage services such as Google Drive, Microsoft OneDrive?](/manual/faq/c142/c146/q410.md)
- [Is there an API that allows the app to integrate with other software solutions or platforms?](/manual/faq/c142/c146/q409.md)
- [Are there webhooks or push notifications for report completion events?](/manual/faq/c142/c146/q411.md)
- [Pricing](/manual/faq/c142/c149.md)
- [Can I use the app for free?](/manual/faq/c142/c149/q427.md)
- [How much does the cloud version of the app cost?](/manual/faq/c142/c149/q431.md)
- [How much does the upgraded version of the offline app cost?](/manual/faq/c142/c149/q432.md)
- [How much does the team version of the offline app cost?](/manual/faq/c142/c149/q433.md)
- [How do I start a trial to test the app?](/manual/faq/c142/c149/q430.md)
- [Are there are any discounts?](/manual/faq/c142/c149/q428.md)
- [Can I do a one-time purchase instead of subscribing to the app?](/manual/faq/c142/c149/q434.md)
- [Can I add logos without a subscription?](/manual/faq/c142/c149/q429.md)
- [Subscription](/manual/faq/c142/c148.md)
- [Which payment methods can I use to subscribe to the app?](/manual/faq/c142/c148/q424.md)
- [Can I use Report and Run: Offline on multiple devices (iOS, Android) with the same subscription?](/manual/faq/c142/c148/q423.md)
- [Can I share my subscription with multiple users or team members?](/manual/faq/c142/c148/q422.md)
- [Can I pay for multiple users with a single account?](/manual/faq/c142/c148/q421.md)
- [Can I transfer my subscription to another email address?](/manual/faq/c142/c148/q425.md)
- [Can I have admin access without using the app's features and paying for a subscription?](/manual/faq/c142/c148/q420.md)
- [Can my company subscribe directly with your company instead of through the mobile app?](/manual/faq/c142/c148/q426.md)
- [Billing](/manual/faq/c167.md)
- [How do I upgrade the introductory cloud account with 500 images to a full subscription?](/manual/faq/c167/q585.md)
- [How do I change or update the payment method for my subscription?](/manual/faq/c167/q569.md)
- [How do I view the end date of my subscription?](/manual/faq/c167/q568.md)
- [How do I update my payment details?](/manual/faq/c167/q567.md)
- [How do I renew my subscription in the mobile app?](/manual/faq/c167/q565.md)
- [How do I resubscribe before my subscription expires?](/manual/faq/c167/q562.md)
- [How do I reactivate my subscription after it has expired or been cancelled?](/manual/faq/c167/q561.md)
- [How do I switch from a monthly to annual subscription and vice versa?](/manual/faq/c167/q560.md)
- [How do I change (increase or decrease) the number of users in my subscription?](/manual/faq/c167/q559.md)
- [How do I change (increase or decrease) the image storage limit in my account?](/manual/faq/c167/q558.md)
- [How do I download invoices or receipts for my subscription payments?](/manual/faq/c167/q564.md)
- [How do I edit the billed-to details on an invoice?](/manual/faq/c167/q570.md)
- [How do I pause my subscription?](/manual/faq/c167/q556.md)
- [How do I cancel my subscription?](/manual/faq/c167/q555.md)
- [How do I get a refund for my subscription?](/manual/faq/c167/q557.md)
- [How do I restore the Report and Run: Offline feature upgrade on a new device?](/manual/faq/c167/q566.md)
- [How do I troubleshoot and resolve payment processing issues within the app?](/manual/faq/c167/q563.md)
- [Troubleshooting problems](/manual/faq/c160.md)
- [Issues with the cloud](/manual/faq/c160/c163.md)
- [Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?](/manual/faq/c160/c163/q529.md)
- [How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing?](/manual/faq/c160/c163/q528.md)
- [I’m experiencing slow upload speeds, long sync times, or connectivity problems - what should I do?](/manual/faq/c160/c163/q530.md)
- [Why am I unable to upload images to the cloud?](/manual/faq/c160/c163/q532.md)
- [Why is there missing data or reports after re-installation?](/manual/faq/c160/c163/q531.md)
- [I am receiving a 403 error when trying to access reports. What should I do?](/manual/faq/c160/c163/q533.md)
- [Issues exporting reports](/manual/faq/c160/c164.md)
- [Why won’t it let me send, export, or share my reports via email?](/manual/faq/c160/c164/q539.md)
- [What should I do if the app fails to convert files or export reports to PDF and shows errors?](/manual/faq/c160/c164/q538.md)
- [How do I fix issues with the app freezing after generating some PDFs?](/manual/faq/c160/c164/q537.md)
- [My reports aren’t generating or displaying correctly in PDF format – how do I fix it?](/manual/faq/c160/c164/q536.md)
- [Why are there blank spaces between photos and text in my report?](/manual/faq/c160/c164/q535.md)
- [How do I share reports that are too large to send via email?](/manual/faq/c160/c164/q540.md)
- [How do I delete a blank page in a PDF report?](/manual/faq/c160/c164/q534.md)
- [How do I fix the issue of comments not showing when creating a PDF file?](/manual/faq/c160/c164/q541.md)
- [Issues with billing](/manual/faq/c160/c165.md)
- [What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
- [Why am I being asked to subscribe to the premium version even though my subscription is active?](/manual/faq/c160/c165/q546.md)
- [Why am I being charged again?](/manual/faq/c160/c165/q547.md)
- [Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md)
- [Why can't I pay for the subscription on the web portal?](/manual/faq/c160/c165/q544.md)
- [Why am I still being charged for a subscription even though I've canceled it?](/manual/faq/c160/c165/q545.md)
- [Issues with data](/manual/faq/c160/c162.md)
- [How can I recover deleted photos and reports?](/manual/faq/c160/c162/q527.md)
- [Why can't I download the app on my new device?](/manual/faq/c160/c162/q526.md)
- [After renewing my subscription, how do I recover missing or un-synced reports?](/manual/faq/c160/c162/q525.md)
- [Issues with the app](/manual/faq/c160/c161.md)
- [Why does the app close unexpectedly, or the camera fail to work, when I try to take picture?](/manual/faq/c160/c161/q523.md)
- [I prefer the previous version of the app. What next?](/manual/faq/c160/c161/q581.md)
- [Why am I unable to add images from the gallery?](/manual/faq/c160/c161/q522.md)
- [Why can’t I make new reports?](/manual/faq/c160/c161/q524.md)
- [App limitations](/manual/faq/c160/c166.md)
- [What is the maximum number of photos I can add to a single report and can that limit be increased?](/manual/faq/c160/c166/q548.md)
- [What is the maximum number of characters that can be added to a description in a report?](/manual/faq/c160/c166/q549.md)
- [Can I import a PDF document template into the app?](/manual/faq/c160/c166/q552.md)
- [Can I set the justification, color, italics, bold of text directly?](/manual/faq/c160/c166/q553.md)
- [Can I spell check my report once completed?](/manual/faq/c160/c166/q554.md)
- [Can I add an external document, such as a PDF or Word file, to a report?](/manual/faq/c160/c166/q550.md)
- [Can I convert a PDF report back to an editable format in the app?](/manual/faq/c160/c166/q551.md)
- [Support](/manual/faq/c169.md)
- [In what languages do you provide support?](/manual/faq/c169/q578.md)
- [What are the support hours for the system?](/manual/faq/c169/q576.md)
- [Can I set up a call or video conference with support?](/manual/faq/c169/q577.md)
- [How do I contact support?](/manual/faq/c169/q575.md)
- [How to...](/manual/faq/c150.md)
- [Directory Explorer](/manual/faq/c150/c152.md)
- [How do I delete a folder I created by mistake?](/manual/faq/c150/c152/q449.md)
- [Can I merge or combine multiple reports into a single report?](/manual/faq/c150/c152/q438.md)
- [How do I search for a specific report by title?](/manual/faq/c150/c152/q448.md)
- [How do I create, manage, and rename workspaces (spaces) in the app?](/manual/faq/c150/c152/q439.md)
- [How do I delete a workspace (space) on the mobile app?](/manual/faq/c150/c152/q443.md)
- [How do I create an additional space in Report and Run: Cloud?](/manual/faq/c150/c152/q447.md)
- [Can I change the document ID in the exported PDF?](/manual/faq/c150/c152/q446.md)
- [How do I move reports between folders?](/manual/faq/c150/c152/q442.md)
- [How do I create my first report in the offline version?](/manual/faq/c150/c152/q437.md)
- [How do I duplicate or clone a report within the application?](/manual/faq/c150/c152/q445.md)
- [How do I change the name of a report?](/manual/faq/c150/c152/q441.md)
- [How do I delete old reports?](/manual/faq/c150/c152/q440.md)
- [How do I navigate through files and reports in the app?](/manual/faq/c150/c152/q444.md)
- [Customization](/manual/faq/c150/c155.md)
- [How do I remove or hide the date and time stamps that appear on reports?](/manual/faq/c150/c155/q484.md)
- [How do I enable or disable specific features within the report editor?](/manual/faq/c150/c155/q494.md)
- [Can I customize the report templates on the portal?](/manual/faq/c150/c155/q490.md)
- [How do I change the date and number formats in the app and in my reports?](/manual/faq/c150/c155/q481.md)
- [Can I add custom fields to the header and footer of a report?](/manual/faq/c150/c155/q491.md)
- [How can I add a custom number or identifier to photos in my reports?](/manual/faq/c150/c155/q485.md)
- [How do I add a (customizable) checklist to my reports?](/manual/faq/c150/c155/q482.md)
- [How do I move files from one space to another?](/manual/faq/c150/c155/q492.md)
- [Can I hide information from the header of the PDF?](/manual/faq/c150/c155/q486.md)
- [How do I customize the header information and logo in my reports?](/manual/faq/c150/c155/q487.md)
- [How do I change or add fonts in my reports?](/manual/faq/c150/c155/q483.md)
- [How do I create separate workspaces with unique text templates?](/manual/faq/c150/c155/q493.md)
- [How do I save commonly used text so that I don't have to type it each time?](/manual/faq/c150/c155/q488.md)
- [How do I create a new report template with custom fields?](/manual/faq/c150/c155/q489.md)
- [Item Editor](/manual/faq/c150/c154.md)
- [How do I rotate, crop, or adjust brightness of an image?](/manual/faq/c150/c154/q479.md)
- [How do I change the color and thickness of arrows and lines in the app?](/manual/faq/c150/c154/q478.md)
- [Can I use speech‑to‑text to add comments or descriptions to my reports?](/manual/faq/c150/c154/q477.md)
- [Can I lock all photos to a specific orientation (e.g., landscape)?](/manual/faq/c150/c154/q480.md)
- [Can I make text bold?](/manual/faq/c150/c154/q473.md)
- [Can I highlight details in the photos within the report?](/manual/faq/c150/c154/q472.md)
- [How do I rotate images within the app or report?](/manual/faq/c150/c154/q476.md)
- [How do I add annotations without changing screens?](/manual/faq/c150/c154/q583.md)
- [Can I change the text color and visibility settings in the app?](/manual/faq/c150/c154/q475.md)
- [Can I add free‑hand drawings to an image?](/manual/faq/c150/c154/q474.md)
- [Report Editor](/manual/faq/c150/c153.md)
- [How do I sort or organize items in the report before generating the PDF?](/manual/faq/c150/c153/q459.md)
- [Can I embed a maps and floor plans in reports?](/manual/faq/c150/c153/q469.md)
- [How do I add a signature box, page, or section to my reports?](/manual/faq/c150/c153/q468.md)
- [How do I add a cover page to my reports?](/manual/faq/c150/c153/q458.md)
- [How do I remove "Ungrouped Items" from my reports?](/manual/faq/c150/c153/q453.md)
- [Is there a way to highlight titles or important sections in reports?](/manual/faq/c150/c153/q467.md)
- [Can I add a photo to a cover page?](/manual/faq/c150/c153/q463.md)
- [How do I edit a report?](/manual/faq/c150/c153/q457.md)
- [How do I transfer multiple items into a section?](/manual/faq/c150/c153/q462.md)
- [How do I add text, notes, or paragraphs to my reports?](/manual/faq/c150/c153/q456.md)
- [How do I create a page break in the report?](/manual/faq/c150/c153/q452.md)
- [Can I change the inspection date and time settings in the app?](/manual/faq/c150/c153/q466.md)
- [How do I add audio explanations to photos or use other audio formats with the app?](/manual/faq/c150/c153/q471.md)
- [Can I add comparison images for before and after reports?](/manual/faq/c150/c153/q461.md)
- [How do I add multiple images to a single comment?](/manual/faq/c150/c153/q455.md)
- [How do I create, edit, rename, and organize sections in a report?](/manual/faq/c150/c153/q451.md)
- [How do I add GPS coordinates to photos and reports within the app?](/manual/faq/c150/c153/q465.md)
- [Can I edit the date, time, or text of my reports after they’ve been created?](/manual/faq/c150/c153/q450.md)
- [Can I add arrows to indicate something in an image?](/manual/faq/c150/c153/q464.md)
- [How do I add videos to my reports?](/manual/faq/c150/c153/q470.md)
- [How do I take photos with the camera without approving each one?](/manual/faq/c150/c153/q582.md)
- [Can I add a table of contents or index to my reports?](/manual/faq/c150/c153/q460.md)
- [How do I reorder the photos in a report?](/manual/faq/c150/c153/q454.md)
- [Deleting data](/manual/faq/c150/c158.md)
- [How do I empty the trash?](/manual/faq/c150/c158/q509.md)
- [How do I delete images in the web portal to free up storage space?](/manual/faq/c150/c158/q513.md)
- [How do I delete all text templates in one step?](/manual/faq/c150/c158/q512.md)
- [How do I recover deleted reports, files, or documents in the app?](/manual/faq/c150/c158/q511.md)
- [How do I delete a report from the trash?](/manual/faq/c150/c158/q510.md)
- [How do I automatically delete old published reports (such as PDF and DOCX files) to free up space?](/manual/faq/c150/c158/q514.md)
- [Sharing Reports](/manual/faq/c150/c156.md)
- [Can I bulk share, download, or export a folder of reports in one operation?](/manual/faq/c150/c156/q502.md)
- [How do I adjust the resolution of  photos within the app and in my reports?](/manual/faq/c150/c156/q495.md)
- [How do I select which images to share from a report?](/manual/faq/c150/c156/q584.md)
- [Can I configure the app to keep all photos on the same page in a report?](/manual/faq/c150/c156/q501.md)
- [How do I export a report as a spreadsheet?](/manual/faq/c150/c156/q496.md)
- [Can I combine different image layouts within a single report?](/manual/faq/c150/c156/q500.md)
- [How do I share or export several annotated images all at once?](/manual/faq/c150/c156/q497.md)
- [Can I export reports in DOCX/Word format?](/manual/faq/c150/c156/q498.md)
- [How do I share a report?](/manual/faq/c150/c156/q499.md)
- [Users and Collaboration](/manual/faq/c150/c151.md)
- [How do I add, remove, and manage users in my cloud account?](/manual/faq/c150/c151/q436.md)
- [How do I add, remove, and manage users in my team account?](/manual/faq/c150/c151/q435.md)
- [Data and backups](/manual/faq/c150/c157.md)
- [How do I access my legacy reports after updating to version 2?](/manual/faq/c150/c157/q508.md)
- [How do I save the photos taken in the app to the gallery?](/manual/faq/c150/c157/q503.md)
- [How do I transfer my data from the offline version of the app to the cloud version?](/manual/faq/c150/c157/q507.md)
- [How do I backup, transfer and restore my reports from an old device to a new one?](/manual/faq/c150/c157/q506.md)
- [How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md)
- [How do I import/export JREP files?](/manual/faq/c150/c157/q504.md)
- [Business inquiries](/manual/faq/c168.md)
- [Can I purchase licenses through a reseller instead of the app stores?](/manual/faq/c168/q572.md)
- [Do you provide development services for customized applications or features?](/manual/faq/c168/q573.md)
- [Can I invest in and/or acquire your business and applications?](/manual/faq/c168/q580.md)
- [Can I request new features or a custom version of the app?](/manual/faq/c168/q574.md)
- [Can I register as a reseller?](/manual/faq/c168/q571.md)
- [Account management](/manual/faq/c159.md)
- [Why am I unable to log into or access the cloud version of the app from my desktop/computer?](/manual/faq/c159/q519.md)
- [How do I change the email address linked to my account?](/manual/faq/c159/q518.md)
- [I am not receiving a password‑reset email, what can I do?](/manual/faq/c159/q517.md)
- [How do I log in if I forgot my email address?](/manual/faq/c159/q516.md)
- [How do I stop my account from being deleted?](/manual/faq/c159/q521.md)
- [How do I reset my password?](/manual/faq/c159/q515.md)
- [How do I delete my account?](/manual/faq/c159/q520.md)