> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c159/q517.md).

# I am not receiving a password‑reset email - what can I do?

Here are some common issues:

* The password reset email is being sent to your spam folder. Check spam or junk and try again.
* You are logging in with the wrong email address. Make sure the email address you used for the password reset is associated with your cloud account and is spelled correctly. 
* You use the Report and Run: Offline app. This version of the app does not include cloud storage and users do not have a cloud account. 

## Related 

* [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
* [FAQ: What are the differences between the cloud and offline versions of the app?](/manual/faq/c142/c143/q388.md)
* [FAQ: Can I transfer my subscription to another email address?](/manual/faq/c142/c148/q425.md)
* [FAQ: How do I log in if I forgot my email address?](/manual/faq/c159/q516.md)


---

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