I am not receiving a password‑reset email - what can I do?

Here are some common issues:

• The password reset email is being sent to your spam folder. Check spam or junk and try again.

• You are logging in with the wrong email address. Make sure the email address you used for the password reset is associated with your cloud account and is spelled correctly.

• You use the Report and Run: Offline app. This version of the app does not include cloud storage and users do not have a cloud account.

Related

• FAQ: What steps should I take if I can’t log in to the app to access the premium features?

• FAQ: What are the differences between the cloud and offline versions of the app?

• FAQ: Can I transfer my subscription to another email address?

• FAQ: How do I log in if I forgot my email address?