Why am I unable to log into or access the cloud version of the app from my desktop/computer?

If you are using the offline version then you won't have a cloud account. The cloud version is a separate system.

If you are using the cloud version,

• make sure you are using the same email address as your mobile device

• if you have never logged into the web portal, then you may need to request a new password

Related (Automatically Generated)

• How do I get started with the offline version?

• How do I get started with a cloud account?

• Do you have a desktop version of the app for Windows, Linux or Mac?

• What are the differences between the cloud and offline versions of the app?

• Why isn’t the app syncing across my devices or with the cloud, and How do I resolve this issue?

• What steps should I take if I can’t log in to the app to access the premium features?