# Why am I unable to log into or access the cloud version of the app from my desktop/computer?

There are a few reasons why you might be unable to log into the cloud version of the app from your computer:

* If you are not [subscribed](/manual/report-and-run-integrate/quick-start-guide/subscribe.md) to the cloud version of the app, you will not have a cloud account. Report and Run: Offline is a separate system that does not have cloud storage.
* If you *are* subscribed to the cloud version, make sure you are using the same email address when you log into the web portal that you use when you log into the mobile app. 
* If you have never logged into the web portal, you may need to [request a new password](https://app.reportandrun.com/users/password/new).

## Related 

* [FAQ: What are the differences between the cloud and offline versions of the app?](/manual/faq/c142/c143/q388.md)
* [FAQ: How do I get started with a cloud account?](/manual/faq/c142/c144/q394.md)
* [FAQ: Do you have a desktop version of the app for Windows, Linux or Mac?](/manual/faq/c142/c147/q414.md)
* [FAQ: Why isn’t the app syncing across my devices or with the cloud?](/manual/faq/c160/c163/q529.md)


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