# Troubleshooting problems

- [Issues with the cloud](/manual/faq/c160/c163.md)
- [Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?](/manual/faq/c160/c163/q529.md)
- [How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing?](/manual/faq/c160/c163/q528.md)
- [I’m experiencing slow upload speeds, long sync times, or connectivity problems - what should I do?](/manual/faq/c160/c163/q530.md)
- [Why am I unable to upload images to the cloud?](/manual/faq/c160/c163/q532.md)
- [Why is there missing data or reports after re-installation?](/manual/faq/c160/c163/q531.md)
- [I am receiving a 403 error when trying to access reports. What should I do?](/manual/faq/c160/c163/q533.md)
- [Issues exporting reports](/manual/faq/c160/c164.md)
- [Why won’t it let me send, export, or share my reports via email?](/manual/faq/c160/c164/q539.md)
- [What should I do if the app fails to convert files or export reports to PDF and shows errors?](/manual/faq/c160/c164/q538.md)
- [How do I fix issues with the app freezing after generating some PDFs?](/manual/faq/c160/c164/q537.md)
- [My reports aren’t generating or displaying correctly in PDF format – how do I fix it?](/manual/faq/c160/c164/q536.md)
- [Why are there blank spaces between photos and text in my report?](/manual/faq/c160/c164/q535.md)
- [How do I share reports that are too large to send via email?](/manual/faq/c160/c164/q540.md)
- [How do I delete a blank page in a PDF report?](/manual/faq/c160/c164/q534.md)
- [How do I fix the issue of comments not showing when creating a PDF file?](/manual/faq/c160/c164/q541.md)
- [Issues with billing](/manual/faq/c160/c165.md)
- [What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
- [Why am I being asked to subscribe to the premium version even though my subscription is active?](/manual/faq/c160/c165/q546.md)
- [Why am I being charged again?](/manual/faq/c160/c165/q547.md)
- [Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md)
- [Why can't I pay for the subscription on the web portal?](/manual/faq/c160/c165/q544.md)
- [Why am I still being charged for a subscription even though I've canceled it?](/manual/faq/c160/c165/q545.md)
- [Issues with data](/manual/faq/c160/c162.md)
- [How can I recover deleted photos and reports?](/manual/faq/c160/c162/q527.md)
- [Why can't I download the app on my new device?](/manual/faq/c160/c162/q526.md)
- [After renewing my subscription, how do I recover missing or un-synced reports?](/manual/faq/c160/c162/q525.md)
- [Issues with the app](/manual/faq/c160/c161.md)
- [Why does the app close unexpectedly, or the camera fail to work, when I try to take picture?](/manual/faq/c160/c161/q523.md)
- [I prefer the previous version of the app. What next?](/manual/faq/c160/c161/q581.md)
- [Why am I unable to add images from the gallery?](/manual/faq/c160/c161/q522.md)
- [Why can’t I make new reports?](/manual/faq/c160/c161/q524.md)
- [App limitations](/manual/faq/c160/c166.md)
- [What is the maximum number of photos I can add to a single report and can that limit be increased?](/manual/faq/c160/c166/q548.md)
- [What is the maximum number of characters that can be added to a description in a report?](/manual/faq/c160/c166/q549.md)
- [Can I import a PDF document template into the app?](/manual/faq/c160/c166/q552.md)
- [Can I set the justification, color, italics, bold of text directly?](/manual/faq/c160/c166/q553.md)
- [Can I spell check my report once completed?](/manual/faq/c160/c166/q554.md)
- [Can I add an external document, such as a PDF or Word file, to a report?](/manual/faq/c160/c166/q550.md)
- [Can I convert a PDF report back to an editable format in the app?](/manual/faq/c160/c166/q551.md)