Why am I unable to add images from the gallery?

If you are unable to add images from the gallery, make sure:

• you have given the app permission to access the gallery

• your device has sufficient storage space for more images

• you can access the images directly from your device's gallery

• you are using the latest version of the app and your operating system is up-to-date

You can also try restarting your device and trying again.

Related

• FAQ: Why does the app close unexpectedly, or the camera fail to work, when I try to take picture?

• FAQ: What is the maximum number of photos I can add to a single report and can that limit be increased?

• FAQ: I’m experiencing slow upload speeds, long sync times, or connectivity problems - what should I do?

• FAQ: How do I contact support?