I prefer the previous version of the app. What next?

General Advice

We understand that transitioning to a new version of the app can be challenging. We appreciate your feedback and want to help you get accustomed to the new features and interface.

Let us know which parts of the old app you found more intuitive. This helps us improve and potentially reintroduce some of your favorite features.

Report and Run: Integrate Advice

Check out our quick start guide and introductory video for a seamless transition:

• Quick Start Guide

• Quick Start Video for the web portal

• Quick Start Video for the mobile app

Report and Run: Offline Version Advice

Check out our quick start guide and introductory video for a seamless transition:

• Quick Start Guide

• Quick Start Video

Legacy Version Access: If you're struggling with the new offline interface, you can temporarily switch to the original version by accessing it from settings in the side drawer menu. Look for an option labeled "switch to original."

Related

• FAQ: How do I access my legacy reports after updating to Report and Run: Offline version 2?

• FAQ: How do I restore the Report and Run: Offline feature upgrade on a new device?

• FAQ: I’m experiencing slow upload speeds, long sync times, or connectivity problems - what should I do?

• FAQ: How do I contact support?