After renewing my subscription, how do I recover missing or un-synced reports?

If you were using Report and Run: Offline:

• The reports are only stored on the device that created them and won't be automatically copied to a new device.

• If you are using a new device, you will need to backup and restore the data from your old device.

If you were using Report and Run: Integrate:

• Make sure the older reports are uploaded to the cloud by opening the app on your device and allowing it to upload. The upload will happen automatically when you open the app.

• If you were using Offline Mode, check your pending uploads to make sure no ofline data is unsynced.

• If you are using a new device, make sure you are logging in with the same email address as your old device.

Related

• FAQ: How do I backup, transfer and restore my reports from an old device to a new one?

• FAQ: How do I recover or view my previous reports after changing or losing my phone/device?

• FAQ: How do I access my legacy reports after updating to version 2?

• FAQ: Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?