Why can't I download the app on my new device?

Make sure the device is supported by the app. You can check this from the App Store and Play store.

For Android devices, make sure it supports Google Play as this currently the only Android store that we are officially listed on.

Related (Automatically Generated)

• What steps should I take if I can’t log in to the app to access the premium features?

• Can I use the app on multiple devices, platforms (iOS, Android, web, desktop) with the same subscription?

• Why am I being asked to subscribe to the premium version even though my subscription is active?

• How do I recover or view my previous reports after changing or losing my phone/device?

• How do I troubleshoot and resolve payment processing issues within the app?

• Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?

• Why isn’t the app syncing across my devices or with the cloud, and How do I resolve this issue?