> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c160/c162/q526.md).

# Why can't I download the app on my new device?

Make sure your device is supported by the app. You can check this from the App Store or Google Play store.

Make sure your Android device supports Google Play, as this is the only Android store we are officially listed on.

## Related

* [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
* [FAQ: Can I use the app on multiple devices, platforms (iOS, Android, web, desktop) with the same subscription?](/manual/faq/c142/c148/q423.md)
* [FAQ: How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md)
* [FAQ: Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md)
* [FAQ: Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?](/manual/faq/c160/c163/q529.md)


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