Report and Run
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Report and Run
  • Report and Run: Cloud
  • Report and Run: Integrate
  • Report and Run: Offline
  • Frequently Asked Questions (FAQ)
    • Production Information
    • Billing
    • Troubleshooting problems
      • Issues with the cloud
      • Issues exporting reports
      • Issues with billing
      • Issues with data
        • How can I recover deleted photos and reports?
        • Why can't I download the app on my new device?
        • After renewing my subscription, how do I recover missing or un-synced reports?
      • Issues with the app
      • App limitations
    • Support
    • How to...
    • Business inquiries
    • Account management
  • Training Videos
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Frequently Asked Questions (FAQ)
  2. Troubleshooting problems
  3. Issues with data

Why can't I download the app on my new device?

Make sure your device is supported by the app. You can check this from the App Store or Google Play store.

Make sure your Android device supports Google Play, as this is the only Android store we are officially listed on.

Related

  • FAQ: What steps should I take if I can’t log in to the app to access the premium features?

  • FAQ: Can I use the app on multiple devices, platforms (iOS, Android, web, desktop) with the same subscription?

  • FAQ: How do I recover or view my previous reports after changing or losing my phone/device?

  • FAQ: Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?

  • FAQ: Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?

PreviousHow can I recover deleted photos and reports?NextAfter renewing my subscription, how do I recover missing or un-synced reports?

Last updated 4 months ago

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