# Why can't I download the app on my new device? Make sure your device is supported by the app. You can check this from the App Store or Google Play store. Make sure your Android device supports Google Play, as this is the only Android store we are officially listed on. ## Related * [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md) * [FAQ: Can I use the app on multiple devices, platforms (iOS, Android, web, desktop) with the same subscription?](/manual/faq/c142/c148/q423.md) * [FAQ: How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md) * [FAQ: Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md) * [FAQ: Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue?](/manual/faq/c160/c163/q529.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.reportandrun.com/manual/faq/c160/c162/q526.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.