How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing?

If you are experiencing these types of issues, please make sure:

• your cloud account has space for additional images.

• the app is open while uploading to the cloud (it won't upload in the background).

• you check the pending upload:

  • If the pending upload says the item is in the trash, please restore the item from trash to allow it to be uploaded.

  • If the pending upload is corrupted, you can tap it to export the image. Once the image has been saved, you can tap the corrupted item and select delete.

If you believe there is an issue with the app, please contact us for support.

Related

• Article: How to check your cloud image limit in the web portal

• Article: How to check your cloud image limit in the mobile app

• Article: How to restore items from the trash in the mobile app

• Article: How to view pending uploads in the mobile app

• FAQ: Why am I unable to upload images to the cloud?

• FAQ: After renewing my subscription, why are my older reports missing or not syncing and how do I recover them?