# Why isn’t the app syncing across my devices or with the cloud and how do I resolve this issue? If you are experiencing a sync issue, please make sure: * you are using the cloud version of the app and not the offline version. * the app is open while uploading to the cloud (it won't upload in the background). * your cloud account has [space for additional images](/manual/readme/account-management/check-image-limit.md). If the syncing issue persists, please [contact us for support](/manual/faq/c169/q575.md). ## Related * [Article: How to check your cloud image limit in the web portal](/manual/readme/account-management/check-image-limit.md) * [Article: How to check your cloud image limit in the mobile app](/manual/report-and-run-integrate/account-management/check-image-limit.md) * [FAQ: Why am I unable to upload images to the cloud?](/manual/faq/c160/c163/q532.md) * [FAQ: What are the differences between the cloud and offline versions of the app?](/manual/faq/c142/c143/q388.md) * [FAQ: How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing between devices?](/manual/faq/c160/c163/q528.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.reportandrun.com/manual/faq/c160/c163/q529.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.