I’m experiencing slow upload speeds, long sync times, or connectivity problems - what should I do?

If your internet connection is weak or intermittent, you can switch to offline mode temporarily. Offline mode lets you work without an internet connection and will not upload any data to the cloud, avoiding lag time. When your internet connection improves, you can sync pending uploads to the cloud.

If you have a fast internet connection and are still experiencing slow uploads, please contact us.

Related

• Article: How to set offline mode

• Article: How to view pending uploads

• Article: How to upload pending items

• Article: How to go back online after entering offline mode

• FAQ: Why am I unable to upload images to the cloud?

• FAQ: After renewing my subscription, why are my older reports missing or not syncing and how do I recover them?

• FAQ: How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing?