> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c160/c163/q531.md).

# Why is there missing data or reports after re-installation?

## Report and Run: Offline and Offline Team

* Re-installation removes all of the data from the app.
* These versions of the app do not include any cloud storage and so the reports are only stored on the device that created them.

{% hint style="info" %}
Remember to [backup your data](/manual/report-and-run/data/backup-app-to-usb-drive.md) to external storage before uninstalling or changing phone so that you can restore your account on a new device. It is best to restore the data before deleting the original account.
{% endhint %}

## Report and Run: Integrate

* Make sure to complete any [pending uploads](/manual/report-and-run-integrate/offline-mode/upload-pending-images.md) before uninstalling the app. Data that has not been uploaded to the cloud is not maintained between installations.
* If you still have access to the original installation, allow it to upload any pending uploads.

## Related

* [Article: How to backup Report and Run: Offline data to a USB drive](/manual/report-and-run/data/backup-app-to-usb-drive.md)
* [Article: How to restore data backup in Report and Run: Offline](/manual/report-and-run/data/restore-app-from-usb-drive.md)
* [Article: How to export reports to JREP in Report and Run: Offline](/manual/report-and-run/data/export-jrep.md)
* [FAQ: After renewing my subscription, how do I recover missing or un-synced reports?](/manual/faq/c160/c162/q525.md)
* [FAQ: How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md)
* [FAQ: How do I access my legacy reports after updating to version 2?](/manual/faq/c150/c157/q508.md)


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