# Why is there missing data or reports after re-installation?

## Report and Run: Offline and Offline Team

* Re-installation removes all of the data from the app.
* These versions of the app do not include any cloud storage and so the reports are only stored on the device that created them.

Remember to [backup your data](/manual/report-and-run/data/backup-app-to-usb-drive.md) to external storage before uninstalling or changing phone so that you can restore your account on a new device. It is best to restore the data before deleting the original account.

## Report and Run: Integrate

* Make sure to complete any [pending uploads](/manual/report-and-run-integrate/offline-mode/upload-pending-images.md) before uninstalling the app. Data that has not been uploaded to the cloud is not maintained between installations.
* If you still have access to the original installation, allow it to upload any pending uploads.

## Related

* [Article: How to backup Report and Run: Offline data to a USB drive](/manual/report-and-run/data/backup-app-to-usb-drive.md)
* [Article: How to restore data backup in Report and Run: Offline](/manual/report-and-run/data/restore-app-from-usb-drive.md)
* [Article: How to export reports to JREP in Report and Run: Offline](/manual/report-and-run/data/export-jrep.md)
* [FAQ: After renewing my subscription, how do I recover missing or un-synced reports?](/manual/faq/c160/c162/q525.md)
* [FAQ: How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md)
* [FAQ: How do I access my legacy reports after updating to version 2?](/manual/faq/c150/c157/q508.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.reportandrun.com/manual/faq/c160/c163/q531.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.