Why is there missing data or reports after re-installation?

offline version and team version

• Re-installation removes all of the data from the app

• These versions of the app do not include any cloud storage and so the reports are only stored on the device that created them.

Remember to backup your data to external storage before uninstalling or changing phone so that you can restore your account on a new device. It is best to restore the data before deleting the original account.

cloud version

• Make sure to complete any pending uploads before uninstall the app as data not uploaded to the cloud is not persisted between installations

• If you still have access to the original installation, allow it to upload any pending uploads.

Related (Automatically Generated)

• After renewing my subscription, why are my older reports missing or not syncing, and how do I recover them?

• How do I recover or view my previous reports after changing or losing my phone/device?

• How do I access my legacy reports after updating to version 2?