My reports aren’t generating or displaying correctly in PDF format – they fail to save, print, or sh

There are a couple of things to try:

• On iOS, please change the PDF version to version 2. PDF screen > settings > other > PDF version > 2

• Update the drivers on your printer and computer?

• Try printing from Adobe Acrobat with the option "print as image" selected. See this article

• Try printing the document from a different device (Windows, Android, iOS)

If you are unable to resolve the issue. The first step to fixing an issue is reproducing it on one of our development devices. Please contact us with the following information:

• It can be very helpful if you send us a sample document

• Relevant screenshots of the issue

• The type of device that you are using to print the document

Related (Automatically Generated)

• What should I do if the app fails to convert files or export reports to PDF and shows errors?

• How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing between devices?