My reports aren’t generating or displaying correctly in PDF format – how do I fix it?

If your reports fail to save, print, or show text and images properly (e.g. characters missing, images distorted), try:

• (iOS only) Changing the PDF to version 2: PDF screen > settings > other > PDF version > 2

• Updating the drivers on your computer and printer

• Printing from Adobe Acrobat with the option "print as image" selected. See this article

• Printing the document from a different device (Windows, Android, iOS)

If you are unable to resolve the issue, we will try reproducing it on one of our development devices. Please contact us with the following information for troubleshooting:

• A sample of the document

• Relevant screenshots of the issue

• The type of device that you are using to print the document

• A copy of the report, or a test report, with the error (as a .jrep file, if possible)

Related

• FAQ: What should I do if the app fails to convert files or export reports to PDF and shows errors?

• FAQ: How do I fix issues with pending uploads, duplicates, or reports that aren’t saving or syncing between devices?

• FAQ: Why are there blank spaces between photos and text in my report?

• FAQ: How do I contact support?