What should I do if the app fails to convert files or export reports to PDF and shows errors?

If you are receiving errors when converting files or exporting reports:

1. make sure you have enough space on your device

2. see if you can convert other reports (the issue may be an unsupported image in the report)

3. update the app and your device

4. restart the device and try again

If you are unable to resolve the issue, we will try reproducing it on one of our development devices. Please contact us with the following information for troubleshooting:

• A copy of the report, or a test report, with the error (as a .jrep file, if possible)

• Relevant screenshots

• Relevant error logs

• Let us know if you:

  • can generate and send an empty PDF

  • have ever been able to generate PDF files

Related

• Article: How to export a report to JREP in Report and Run: Offline

• Article: How to view report logs in the Report and Run: Cloud web portal

• FAQ: My reports aren’t generating or displaying correctly in PDF format. They fail to save, print, or show text and images properly - how do I fix it?

• FAQ: How do I contact support?