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What should I do if the app fails to convert files or export reports to PDF and shows errors?

There are a couple of things that you can try:

  • make sure you have enough space on your device

  • see if you can convert other reports (the issue may be an unsupported image in the report)

  • update the app and your phone

  • restart the device and try again

If you are unable to resolve the issue. The first step to fixing an issue is reproducing it on one of our development devices. Please contact us with the following information:

  • It can be very helpful if you send us a copy of the report (or a test report) as a .jrep file so that we can try to reproduce the issue.

  • Relevant screenshots

  • Relevant error logs

  • Let us know if you can

    • generate and send an empty PDF

    • have ever been able to generate PDF files

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