# Issues with billing - [What steps should I take if I can’t log in to the app to access the premium features?](https://docs.reportandrun.com/manual/faq/c160/c165/q542.md) - [Why am I being asked to subscribe to the premium version even though my subscription is active?](https://docs.reportandrun.com/manual/faq/c160/c165/q546.md) - [Why am I being charged again?](https://docs.reportandrun.com/manual/faq/c160/c165/q547.md) - [Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](https://docs.reportandrun.com/manual/faq/c160/c165/q543.md) - [Why can't I pay for the subscription on the web portal?](https://docs.reportandrun.com/manual/faq/c160/c165/q544.md) - [Why am I still being charged for a subscription even though I've canceled it?](https://docs.reportandrun.com/manual/faq/c160/c165/q545.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.reportandrun.com/manual/faq/c160/c165.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.