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Report and Run
  • Report and Run: Cloud
  • Report and Run: Integrate
  • Report and Run: Offline
  • Frequently Asked Questions (FAQ)
    • Production Information
    • Billing
    • Troubleshooting problems
      • Issues with the cloud
      • Issues exporting reports
      • Issues with billing
        • What steps should I take if I can’t log in to the app to access the premium features?
        • Why am I being asked to subscribe to the premium version even though my subscription is active?
        • Why am I being charged again?
        • Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?
        • Why can't I pay for the subscription?
        • Why am I still being charged for a subscription even though I've canceled it?
      • Issues with data
      • Issues with the app
      • App limitations
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Issues with billing

What steps should I take if I can’t log in to the app to access the premium features?chevron-rightWhy am I being asked to subscribe to the premium version even though my subscription is active?chevron-rightWhy am I being charged again?chevron-rightWhy is my subscription showing as inactive or not being recognized by the app after I’ve paid?chevron-rightWhy can't I pay for the subscription?chevron-rightWhy am I still being charged for a subscription even though I've canceled it?chevron-right
PreviousHow do I fix the issue of comments not showing when creating a PDF file?chevron-leftNextWhat steps should I take if I can’t log in to the app to access the premium features?chevron-right

Last updated 3 days ago

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