Report and Run
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Report and Run
  • Report and Run: Cloud
  • Report and Run: Integrate
  • Report and Run: Offline
  • Frequently Asked Questions (FAQ)
    • Production Information
    • Billing
    • Troubleshooting problems
      • Issues with the cloud
      • Issues exporting reports
      • Issues with billing
        • What steps should I take if I can’t log in to the app to access the premium features?
        • Why am I being asked to subscribe to the premium version even though my subscription is active?
        • Why am I being charged again?
        • Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?
        • Why can't I pay for the subscription on the web portal?
        • Why am I still being charged for a subscription even though I've canceled it?
      • Issues with data
      • Issues with the app
      • App limitations
    • Support
    • How to...
    • Business inquiries
    • Account management
  • Training Videos
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Frequently Asked Questions (FAQ)
  2. Troubleshooting problems

Issues with billing

What steps should I take if I can’t log in to the app to access the premium features?Why am I being asked to subscribe to the premium version even though my subscription is active?Why am I being charged again?Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?Why can't I pay for the subscription on the web portal?Why am I still being charged for a subscription even though I've canceled it?
PreviousHow do I fix the issue of comments not showing when creating a PDF file?NextWhat steps should I take if I can’t log in to the app to access the premium features?

Last updated 4 months ago

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