> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c160/c165.md).

# Issues with billing

- [What steps should I take if I can’t log in to the app to access the premium features?](https://docs.reportandrun.com/manual/faq/c160/c165/q542.md)
- [Why am I being asked to subscribe to the premium version even though my subscription is active?](https://docs.reportandrun.com/manual/faq/c160/c165/q546.md)
- [Why am I being charged again?](https://docs.reportandrun.com/manual/faq/c160/c165/q547.md)
- [Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?](https://docs.reportandrun.com/manual/faq/c160/c165/q543.md)
- [Why can't I pay for the subscription on the web portal?](https://docs.reportandrun.com/manual/faq/c160/c165/q544.md)
- [Why am I still being charged for a subscription even though I've canceled it?](https://docs.reportandrun.com/manual/faq/c160/c165/q545.md)


---

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