What steps should I take if I can’t log in to the app to access the premium features?

Please note that if you subscribed on an Android device you won't be able to access that subscription on an iPhone or iPad and vice versa.

Do you have a team account? If not, then you won't be able to log into the app to access the upgraded features. You should instead log into the app store where you made the initial subscription.

Please note that the offline version does not have any cloud storage and the reports are only stored on the devices that created them.

If you are unable to restore your subscription, contact us for a refund.

Related (Automatically Generated)

• How do I subscribe to the premium features?

• Why am I being asked to subscribe to the premium version even though my subscription is active?

• Can I use the app on multiple devices, platforms (iOS, Android, web, desktop) with the same subscription?

• Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?