Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?

Check your subscription status wherever you made the purchase (Google Play, Apple App Store, or the Report and Run web portal).

Once you have confirmed your subscription is active, open Report and Run: Offline and tap Restore Subscription at the bottom of the subscription page.

Please note that if you subscribed on an Android device, you won't be able to access that subscription on an iPhone or iPad and vice versa.

If you cannot restore your subscription, please contact support.

Related

• FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?

• FAQ: Can I use Report and Run: Offline on multiple devices (iOS, Android) with the same subscription?

• FAQ: Why can't I pay for the subscription?

• FAQ: How do I contact support?