# Why can't I pay for the subscription on the web portal? If you are unable to pay for a subscription: * Check that your payment method is up‑to‑date * Check that you are using the correct name and address for the card details The web portal will not allow you to create a new payment until previous unsuccessful payments have been resolved. If you have received an error after attempting a payment: * Click the "cancel" option in the error banner on the subscription page This article shows steps for [resubscribing in the web portal](https://docs.reportandrun.com/manual/cloud/account-management/resubscribe). ## Related * [FAQ: Which payment methods can I use to subscribe to the app?](/manual/faq/c142/c148/q424.md) * [FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?](/manual/faq/c160/c165/q546.md) * [FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md) * [FAQ: How do I contact support?](/manual/faq/c169/q575.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.reportandrun.com/manual/faq/c160/c165/q544.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.