Why can't I pay for the subscription on the web portal?

If you are unable to pay for a subscription:

• Check that your payment method is up‑to‑date

• Check that you are using the correct name and address for the card details

The web portal will not allow you to create a new payment until previous unsuccessful payments have been resolved. If you have received an error after attempting a payment:

• Click the "cancel" option in the error banner on the subscription page

This article shows steps for resubscribing in the web portal.

Related

• FAQ: Which payment methods can I use to subscribe to the app?

• FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?

• FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?

• FAQ: How do I contact support?