Why can't I pay for the subscription?

Web portal subscription issues

If a payment is not successfully completed, the web portal will not allow you to create a new payment until the old one has been resolved.

Things to try:

• Check that your payment method is up‑to‑date

• Check that you are using the correct name and address for the card details

• If the payment fails, try the "cancel" option in the error banner on the subscription page

See this article on resubscribing: https://docs.reportandrun.com/manual/cloud/account-management/resubscribe

Related (Automatically Generated)

• Which payment methods can I use to subscribe to the app?