> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c160/c165/q544.md).

# Why can't I pay for the subscription on the web portal?

If you are unable to pay for a subscription: 

* Check that your payment method is up‑to‑date
* Check that you are using the correct name and address for the card details

The web portal will not allow you to create a new payment until previous unsuccessful payments have been resolved. If you have received an error after attempting a payment:

* Click the "cancel" option in the error banner on the subscription page

This article shows steps for [resubscribing in the web portal](https://docs.reportandrun.com/manual/cloud/account-management/resubscribe).

## Related

* [FAQ: Which payment methods can I use to subscribe to the app?](/manual/faq/c142/c148/q424.md)
* [FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?](/manual/faq/c160/c165/q546.md)
* [FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md)
* [FAQ: How do I contact support?](/manual/faq/c169/q575.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.reportandrun.com/manual/faq/c160/c165/q544.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.