> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c160/c165/q544.md).

# Why can't I pay for the subscription on the web portal?

If you are unable to pay for a subscription: 

* Check that your payment method is up‑to‑date
* Check that you are using the correct name and address for the card details

The web portal will not allow you to create a new payment until previous unsuccessful payments have been resolved. If you have received an error after attempting a payment:

* Click the "cancel" option in the error banner on the subscription page

This article shows steps for [resubscribing in the web portal](https://docs.reportandrun.com/manual/cloud/account-management/resubscribe).

## Related

* [FAQ: Which payment methods can I use to subscribe to the app?](/manual/faq/c142/c148/q424.md)
* [FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?](/manual/faq/c160/c165/q546.md)
* [FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?](/manual/faq/c160/c165/q543.md)
* [FAQ: How do I contact support?](/manual/faq/c169/q575.md)


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