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Report and Run
  • Report and Run: Cloud
  • Report and Run: Integrate
  • Report and Run: Offline
  • Frequently Asked Questions (FAQ)
    • Production Information
    • Billing
    • Troubleshooting problems
      • Issues with the cloud
      • Issues exporting reports
      • Issues with billing
        • What steps should I take if I can’t log in to the app to access the premium features?
        • Why am I being asked to subscribe to the premium version even though my subscription is active?
        • Why am I being charged again?
        • Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?
        • Why can't I pay for the subscription on the web portal?
        • Why am I still being charged for a subscription even though I've canceled it?
      • Issues with data
      • Issues with the app
      • App limitations
    • Support
    • How to...
    • Business inquiries
    • Account management
  • Training Videos
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  1. Frequently Asked Questions (FAQ)chevron-right
  2. Troubleshooting problemschevron-right
  3. Issues with billing

Why am I still being charged for a subscription even though I've canceled it?

If you have been charged for a subscription in error, please contact us for a refund.

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Related

  • FAQ: Why am I being charged again?

  • FAQ: What steps should I take if I can’t log in to the app to access the premium features?

  • FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?

  • FAQ: How do I contact support?

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Last updated 11 days ago

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