# Why am I being asked to subscribe to the premium version even though my subscription is active?

Try [restoring the subscription](https://docs.reportandrun.com/manual/report-and-run/subscription/how-to-subscribe) on your device (tap Restore Subscription at the bottom of the subscription page in Report and Run:Offline).

{% hint style="info" %}
Please note that if you subscribed on an Android device, you won't be able to access that subscription on an iPhone or iPad and vice versa.
{% endhint %}

If you are unable to restore your subscription, please [contact us](https://docs.reportandrun.com/manual/faq/c169/q575) for a refund.

## Related 

* [FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?](https://docs.reportandrun.com/manual/faq/c160/c165/q543)
* [FAQ: Why am I still being charged for a subscription even though I've canceled it?](https://docs.reportandrun.com/manual/faq/c160/c165/q545)
* [FAQ: Why can't I pay for the subscription?](https://docs.reportandrun.com/manual/faq/c160/c165/q544)
* [FAQ: How do I subscribe to the premium features?](https://docs.reportandrun.com/manual/faq/c142/c144/q397)