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Report and Run
  • Report and Run: Cloud
  • Report and Run: Integrate
  • Report and Run: Offline
  • Frequently Asked Questions (FAQ)
    • Production Information
    • Billing
    • Troubleshooting problems
      • Issues with the cloud
      • Issues exporting reports
      • Issues with billing
        • What steps should I take if I can’t log in to the app to access the premium features?
        • Why am I being asked to subscribe to the premium version even though my subscription is active?
        • Why am I being charged again?
        • Why is my subscription showing as inactive or not being recognized by the app after I’ve paid?
        • Why can't I pay for the subscription on the web portal?
        • Why am I still being charged for a subscription even though I've canceled it?
      • Issues with data
      • Issues with the app
      • App limitations
    • Support
    • How to...
    • Business inquiries
    • Account management
  • Training Videos
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  1. Frequently Asked Questions (FAQ)chevron-right
  2. Troubleshooting problemschevron-right
  3. Issues with billing

Why am I being charged again?

If you had a 30-day trial, you wouldn't have been charged initially. Your first charge would occur 30 days after you subscribed.

If you have been double charged, please contact us for a refund.

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Related

  • FAQ: Why am I being asked to subscribe to the premium version even though my subscription is active?

  • FAQ: Why is my subscription showing inactive or not being recognized by the app after I’ve paid?

  • FAQ: Why am I still being charged for a subscription even though I've canceled it?

  • FAQ: How do I view the end date of my subscription?

PreviousWhy am I being asked to subscribe to the premium version even though my subscription is active?chevron-leftNextWhy is my subscription showing as inactive or not being recognized by the app after I’ve paid?chevron-right

Last updated 13 days ago

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