> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c167/q555.md).

# How do I cancel my subscription?

**If you subscribed through the App Store:**

* [Follow Apple's steps to cancel your subscription](https://support.apple.com/en-au/HT202039)

**If you subscribed through Google Play:**

* [Follow Google's steps to cancel your subscription](https://support.google.com/googleplay/answer/7018481)
* Alternatively, you can cancel your subscription from the [Google Play web portal](https://play.google.com/store/account/subscriptions)
* If you are unable to locate the subscription screen, please [send us](/manual/faq/c169/q575.md) the Google Play receipt number. The receipt number will start with the letters "GPA" followed by a string of numbers. Once we receive this information, we will manually cancel your subscription. 

**If you subscribed through the Report and Run web portal:**

* You can cancel your subscription [from our web portal](https://docs.reportandrun.com/cloud/account-management/cancel-your-account)
* If you subscribed using PayPal, you can also cancel from [within PayPal](https://www.paypal.com/au/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240)

[Let us know](/manual/faq/c169/q575.md) if you have any difficulties and we can manually cancel the subscription for you.

If possible, please let us know why you are cancelling. It helps us understand what we can do better.

## Related

* [FAQ: How do I change or update the payment method for my subscription?](/manual/faq/c167/q569.md)
* [Article: How to subscribe to Report and Run: Cloud on the web portal](/manual/readme/account-management/subscribe.md)
* [Article: How to subscribe to Report and Run: Cloud on the mobile app](/manual/report-and-run-integrate/quick-start-guide/subscribe.md) 
* [Article: How to subscribe to the Report and Run: Offline upgraded features](/manual/report-and-run/subscription/how-to-subscribe.md)


---

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