# How do I get a refund for my subscription?

Refunds are provided on a discretionary basis. However, we understand that the service may not be what you are looking for.

If you subscribed from an iPhone or iPad, you can request a [refund directly from Apple](https://support.apple.com/en-au/118223).

If you subscribed from an Android device, [send us](/manual/faq/c169/q575.md) the email address that you used to make the subscription or the receipt number (it will start with "GPA," followed by a series of numbers).

* We can only search for your purchase with the email address or receipt number.

If you subscribed from our web portal, please contact us from the email address where you made the purchase.

## Related

* [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
* [FAQ: How do I download invoices or receipts for my subscription payments?](/manual/faq/c167/q564.md)
* [FAQ: How do I cancel my subscription?](/manual/faq/c167/q555.md) 
* [FAQ: How do I contact support?](/manual/faq/c169/q575.md)


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