> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c167/q557.md).

# How do I get a refund for my subscription?

Refunds are provided on a discretionary basis. However, we understand that the service may not be what you are looking for.

If you subscribed from an iPhone or iPad, you can request a [refund directly from Apple](https://support.apple.com/en-au/118223).

If you subscribed from an Android device, please [email us](/manual/faq/c169/q575.md) from the email address that made the purchase and include the receipt number (it will start with "GPA," followed by a series of numbers).

If you subscribed from our web portal, please contact us from the email address that made the purchase.

{% hint style="info" %}
We can only search for your purchase with the email address or receipt number.
{% endhint %}

## Related

* [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
* [FAQ: How do I download invoices or receipts for my subscription payments?](/manual/faq/c167/q564.md)
* [FAQ: How do I cancel my subscription?](/manual/faq/c167/q555.md) 
* [FAQ: How do I contact support?](/manual/faq/c169/q575.md)


---

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