How do I troubleshoot and resolve payment processing issues within the app?

For payment issues on an iPhone or iPad:

• make sure you are logged into the App Store

• see this article

For payment issues on an Android device:

• make sure you are logged into the Play Store

• see this article

For all other payment issues contact us directly

Related (Automatically Generated)

• Why can't I pay for the subscription?

• How do I change or update the payment method for my subscription?