How do I troubleshoot and resolve payment processing issues within the app?

For payment issues on an iPhone or iPad:

• Make sure you are logged into the App Store

• See Apple's troubleshooting article

For payment issues on an Android device:

• Make sure you are logged into the Google Play Store

• See Google's troubleshooting article

For all other payment issues, please contact us for support.

Related

• FAQ: Why can't I pay for the subscription?

• FAQ: How do I reactivate my subscription after it has expired or been cancelled?

• FAQ: How do I change or update the payment method for my subscription?

• FAQ: How do I contact support?