How do I restore the Report and Run: Offline feature upgrade on a new device?

To access the feature upgrade on a different device, log into the app store with the same email address you used to purchase the original subscription.

• If you subscribed from an iPhone or iPad, you will need to log into the App Store.

• If you subscribed from an Android device, you will need to log into the Google Play Store.

Next, open Report and Run: Offline app and:

1. Navigate to the subscription page

2. Scroll to the bottom

3. Select "Restore subscription"

If you are using a Report and Run: Offline Team account and an administrator has given you an email and password, you will need to log into Report and Run to see the "restore subscription" option.

Also, please note that this version of the app is not linked to the cloud, so reports are only stored on the device that created them. If you need to access reports from your old device, you will need to retrieve them from the old device.

Related

• FAQ: Can I use Report and Run: Offline on multiple devices (iOS, Android) with the same subscription?

• FAQ: How do I change or update the payment method for my subscription?

• FAQ: What steps should I take if I can’t log in to the app to access the premium features?

• FAQ: How do I recover or view my previous reports after changing or losing my phone/device?