> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/faq/c167/q566.md).

# How do I restore the Report and Run: Offline feature upgrade on a new device?

1. Log into the app store with the same email address you used to make the original purchase.
   1. If you originally subscribed from an iPhone or iPad, log into the App Store.
   2. If you originally subscribed from an Android device, log into the Google Play Store.
2. Open Report and Run: Offline app
3. Navigate to the subscription page
4. Scroll to the bottom
5. Select "Restore subscription"

If you are using a Report and Run: Offline Team account and an administrator has given you an email and password, you will need to log into Report and Run to see the "restore subscription" option. 

{% hint style="info" %}
Please note that this version of the app is not linked to the cloud, so reports are only stored on the device that created them. If you need to access reports from your old device, you will need to [retrieve them from the old device](/manual/report-and-run/data.md). 
{% endhint %}

## Related 

* [FAQ: Can I use Report and Run: Offline on multiple devices (iOS, Android) with the same subscription?](/manual/faq/c142/c148/q423.md)
* [FAQ: How do I reactivate my subscription after it has expired or been cancelled?](/manual/faq/c167/q561.md)
* [FAQ: How do I change or update the payment method for my subscription?](/manual/faq/c167/q569.md)
* [FAQ: What steps should I take if I can’t log in to the app to access the premium features?](/manual/faq/c160/c165/q542.md)
* [FAQ: How do I recover or view my previous reports after changing or losing my phone/device?](/manual/faq/c150/c157/q505.md)


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