> For the complete documentation index, see [llms.txt](https://docs.reportandrun.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reportandrun.com/manual/pt-br/faq/c167/q563.md).

# Como resolvo problemas de processamento de pagamento no aplicativo?

Para problemas de pagamento em um iPhone ou iPad:

* Certifique-se de que você esteja conectado à App Store
* Veja [o artigo de solução de problemas da Apple](https://support.apple.com/en-au/108095)

Para problemas de pagamento em um dispositivo Android:

* Certifique-se de que você esteja conectado à Google Play Store
* Veja [o artigo de solução de problemas do Google](https://support.google.com/googleplay/answer/1267137)

Para todos os outros problemas de pagamento, por favor [entre em contato conosco](/manual/pt-br/faq/c169/q575.md) para obter suporte.

## Relacionado

* [FAQ: Por que não consigo pagar pela assinatura?](/manual/pt-br/faq/c160/c165/q544.md)
* [FAQ: Como reativar minha assinatura após ela ter expirado ou sido cancelada?](/manual/pt-br/faq/c167/q561.md)
* [FAQ: Como faço para alterar ou atualizar o método de pagamento da minha assinatura?](/manual/pt-br/faq/c167/q569.md)
* [FAQ: Como faço para entrar em contato com o suporte?](/manual/pt-br/faq/c169/q575.md)


---

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